Michelle DeSantis is a full-time mediator with more than 2,000 resolved cases across the state of Florida, using a results-driven approach, to de-escalate tension and deliver lasting outcomes. She has completed advanced conflict resolution training at Eckerd College and her expertise is further honed through certification at Harvard Business School's Negotiation Mastery Program, where she was among 434 global professionals. Michelle has also received in-person negotiation training from Chris Voss, former FBI hostage negotiator. Committed to continuous growth, she remains actively engaged in continuing education and professional development through CME programs, annual legal and mediation conferences, and professional organizations, including the Association of South Florida Mediators and Arbitrators.

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Her Experience

Michelle has worked directly with companies such as State Farm, GEICO, Wells Fargo, and American Express, as well as HOAs and small to mid-size businesses, helping resolve complex disputes with clarity, strategy, and lasting results. Her expertise spans a wide range of conflicts:

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HOA & Community Disputes: Condominium and homeowners association disputes, landlord-tenant matters, covenant and enforcement issues, and foreclosure-related conflicts.

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Insurance & Consumer Matters: Property damage disputes, debt collection matters, insurance-related conflicts, and consumer claims.

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Business & Contract Disputes: Contract indebtedness matters, partnership disagreements, vendor disputes, payment conflicts, and business negotiation disputes.

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Family Matters: Custody, co-parenting, divorce-related disputes, and marital settlement discussions.

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Scheduling & Social

For seamless client experiences, Michelle offers easy online scheduling through Calendly and maintains an active presence across social media platforms, where she shares insights and strategies to help others navigate conflict with empathy and integrity. Follow her at @MediatorMichelle on YouTube, Instagram, Facebook, TikTok, and LinkedIn.

 

​Her Approach

She draws from a full range of techniques, from facilitation and evaluation to reality testing, adapting her approach to the needs of each case to help parties reach durable agreements.

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Her Mission

To guide individuals, organizations, and communities in navigating conflict with clarity, empathy, and integrity. Partner with Michelle DeSantis for a results-driven, holistic approach to conflict resolution.

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Beyond Mediation

Outside of her professional work, Michelle enjoys fitness, travel, podcasts, spending time with family and friends, and creating educational content focused on communication, negotiation, self-development and conflict resolution.