STRATEGIC NEGOTIATION & COMMUNICATION
Harvard-Certified in Negotiation and Conflict Management | 2,000+ Mediations Facilitated
Michelle DeSantis, Harvard-Trained Negotiator & Mediator
Michelle DeSantis supports business owners, executives, and leaders in high-stakes negotiations, helping them think clearly, communicate with precision, and make strategically sound decisions under pressure. Her approach blends empathy with pragmatism, guiding complex situations toward outcomes that are both durable and actionable.
She has completed the Harvard Business School Negotiation Mastery Program and advanced conflict resolution training at Eckerd College. She has received in-person negotiation training from Chris Voss, FBI Hostage Negotiator. Her experience includes working with individuals, businesses, condominiums, homeowners associations, and organizations ranging from Fortune 500 companies such as State Farm, GEICO, Wells Fargo, and American Express to small businesses, professionals, and community organizations. She has personally facilitated more than 2,000 mediations across HOA and condominium disputes, civil matters, contract indebtedness cases, family disputes, and organizational conflicts.
Michelle doesn’t rely solely on formal training. She draws from her extensive hands-on, real-world experience to guide clients through complex negotiations and conflicts.
She is known for helping clients navigate the most difficult conversations with confidence, clarity, and strategic foresight.
SCHEDULE MEDIATION
MEDIATION SERVICES
Pre-Suit Mediation
Pre-suit mediation gives parties the opportunity to resolve disputes before a lawsuit is filed
These mediations are commonly used in HOA disputes, commercial disagreements, contract indebtedness matters, business conflicts, vendor disputes, and partnership issues.
The goal of pre-suit mediation is to create a productive conversation early, identify practical solutions, and help parties reach an agreement before positions become more entrenched through litigation.
County Mediation
Disputes, often under a certain dollar amount >$50k (varies by jurisdiction).
Common cases: Monetary disputes, landlord–tenant disagreements, contracts, HOA, Insurance.
Time saver, more informal, and cost-effective compared to higher court cases.
Helps parties reach a fair solution without the expense of trial.
Circuit Civil Mediation
Larger Disputes $50k<
Common cases: personal injury, contracts, business disagreements, property damage.
Focuses on negotiating settlements that reflect the seriousness and financial impact of the case.
Provides an alternative to lengthy litigation while preserving control for both parties.
To be taken seriously, you need competence, consistency, and positioning.
If you’re ready to become a confident, professional mediator, master court-connected cases, and connect with other aspiring mediators, you’re in the right place.
What Non-Attorney Mediators Need to Know to Mediate Court-Connected Cases with Confidence
Google Reviews
Ria Balram Esq.
Real Estate/Civil Attorney
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𝐃𝐈𝐒𝐂𝐋𝐀𝐈𝐌𝐄𝐑𝐒: → Opinions expressed are SOLELY my own. → The information in these videos are not intended nor implied to be a substitute for professional legal advice. All content, including text, graphics, images, and information, are for general information purposes only and do not replace a consultation with your lawyer/mental health professional.